Bad- news letters deliver negative message, message with news that people often don't welcome, and the writer doesn't relish giving. Furthermore, there are varying degrees of bad news. A bad news message could be a postcard telling you that an item you ordered is temporarily out of stock, a letter telling you that you've been denied credit, or an eviction notice.
Usually when business writer have to deliver negative message, they want to retain good will with the reader whenever possible. A company telling customer that an item is temporarily out of stock still wants those customers to think that business is a generally reliable provide of merchandise.They writers may begins with a buffer , or give the reader options along with the bad news.
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